NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tano26's avatar
tano26
Tutor
Mar 20, 2020

R7960P firmware not upgrading

I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
antinode's avatar
antinode
Guru
Mar 20, 2020

> I have attempted multiple times [...]

 

   "attempted" _how_, exactly?

 

> [...] and it fails.

 

   Any actual error messages?

 

> [...] downloading upgrade zip file straight from Netgear [site]. [...]

 

   _Which_ "zip file"?  "R7960P-V1.4.1.50_1.3.10.zip"?  And then you did
what with it?  Did you extract the firmware image file
("R7960P-V1.4.1.50_1.3.10.chk") from this "zip file"?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.  Look for
"Manually Upload Firmware to the Router".

 


> Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0

 

   And this has nothing to do with anything?

  • Goliath60's avatar
    Goliath60
    Guide
    Mar 20, 2020

    Having same problem.  I've allowed the auto update to download and upgrade firmware, goes through the motion and reboots router, but no change in firmware.  Then downloaded the file and manually tried to update with same results. The logs are not showing any errors nor are there any messages showing an error.  Just continues to have  "A router firmware upgrade is available."  at top of router admin page.

     

    • Goliath60's avatar
      Goliath60
      Guide
      Mar 20, 2020

      Going from 

      Firmware Version
      V1.4.1.44_1.3.5 to 

      1.4.1.50_1.3.10

      Forgot to add that tidbit.

      Thanks for any help.

    • antinode's avatar
      antinode
      Guru
      Mar 20, 2020

      > Having same problem. [...]

       

         And you seem to be having the same difficulty in supplying a useful
      problem description.

       

      > [...] Then downloaded the file [...]

       

         _Which_ "the file"?

       

      > [...] and manually tried to update [...]

       

         "tried" _how_ exactly?

       

      > [...] with same results. [...]

       

         The same as "it fails" is not an improvement over "it fails", which
      is not a useful description.

      • Goliath60's avatar
        Goliath60
        Guide
        Mar 20, 2020

        Wow, making people feel little because thay asked a question is not helpful

         

        " And you seem to be having the same difficulty in supplying a useful
        problem description."

        Kind of crass, and out of line for someone asking for help.  My opinion

         

         _Which_ "the file"? 

         

        I guess the firemware update file, hence the subject heading (Thought it was self explanatory)

         

        "tried" _how_ exactly? 

         

        I've allowed the auto update to download and upgrade firmware, goes through the motion and reboots router, but no change in firmware.  Then downloaded the file and manually tried to update with same results.

        Again I thought this was self explanatory

         

        The same as "it fails" is not an improvement over "it fails", which
        is not a useful description.

         

        I presumed that failing was understood from the subject heading to mean it wasn't upgrading the firmware.