R7960P firmware not upgrading

Tried applying R7960P-V1.4.1.50_1.3.10 once again.  No joy.

This issue has been active now for at least four, maybe five weeks.   It appears to me that whatever the issue is, the Netgear engineers cannot, or will not provide a fix.  Your best hope is just to wait for the next update, which *** "might" *** work, and apply as designed.  If the next one fails, I'm going to reset my router (which should install the original firmware), start over, and see if the new version applies.  The problem may not be with V1.4.1.50_1.3.10, but the previous version (in my case, V1.4.1.44_1.3.5).  The prior version may be have a bug which prevents new updates from applying.

Again, as I have posted before, if Netgear has a widespread problem with one of their updates (i.e. "widespread"; just google  V1.4.1.50_1.3.10 and see how many hits you find), they should recall it, or at least, post some sort of notice on their web site indicating "Hey, we know we have this problem, we're working on a fix, probably in 10 days, just remain on your current router firmware version for now.", or words to that effect.   "Crickets" for a response is pretty damning  PR for a technology company.

Carrezee wrote:

Thanks. It good when a company stands behind it's products.

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DarrenM wrote:

I have escalated this issue to engineering to investigate.

 

DarrenM

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Carrezee,

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You're being too generous, or perhaps, sarcastic?

 

Darren forwarded this to "engineering to investigate" almost 3 weeks ago.  This firmware version (V1.4.1.50_1.3.10) was released as early as November 2019, and problems were reported almost immediately, judging from a quick Google search.

 

1) Netgear knows that there are problems with this firmware release, and has known about it for at least five months.

2) Netgear has been completely NON-RESPONSIVE to EVERY inquiry about the problem.  

3) It was nice of Darren to forward this thread to the engineers, almost 3 weeks ago, but have you seen any other replies?  Do a support search (or Google, which seems to return even more hits than Netgear's own search engine), and you'll find MANY threads about this problem software.

 

I hope that whatever security bugs this version was supposed to fix, were not serious, because otherwise, hundreds of thousands (maybe milions) of Netgear customers are screwed.  I've been pretty understanding and patient about this up until now, because I had thought that this version was just released in early March.  I've said that Netgear should have rolled back this release already, until they can resolve the problems.   However, now that I'm discovering that it was out as far back as last November, I'm done using or buying Netgear equipment.   We place a whole lot of trust using their network routers.  A compromised network could be financially damaging to just about anyone who connect to a it.   

 

I'm not just the average consumer blowing smoke, either.  I'm a professional who has been working with advanced networks and other technology since 1985.  I've used Netgear equipment almost exclusively since the 1990's.   I'm nobody from nowhere, but Netgear lost this nobody as a customer.  

 

Their non-responsiveness to this issue, is absolutely rediculous.   It tells you everything that you need to know about the integrity and quality of this company.

Having same issue. Nighthawk Netgear support has failed me on previous router. This one is from July purchase to replace the June one that burned on the desk. Now, this worked fine until the Sept 2020 upgrades of firmware. Help!

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Zero_c00l wrote:

this is my first time trying Netgear router, and I just realized the free support ends three month after you register the product and there is no email or any kind of support to report the firmware bug. You have to come to their forum and beg for attention. what brand are you using now?

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