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Forum Discussion
tano26
Mar 20, 2020Tutor
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
DarrenM
Mar 25, 2020Sr. NETGEAR Moderator
I have escalated this issue to engineering to investigate.
DarrenM
- IdahoScottApr 05, 2020Apprentice
Tried applying R7960P-V1.4.1.50_1.3.10 once again. No joy.
This issue has been active now for at least four, maybe five weeks. It appears to me that whatever the issue is, the Netgear engineers cannot, or will not provide a fix. Your best hope is just to wait for the next update, which *** "might" *** work, and apply as designed. If the next one fails, I'm going to reset my router (which should install the original firmware), start over, and see if the new version applies. The problem may not be with V1.4.1.50_1.3.10, but the previous version (in my case, V1.4.1.44_1.3.5). The prior version may be have a bug which prevents new updates from applying.
Again, as I have posted before, if Netgear has a widespread problem with one of their updates (i.e. "widespread"; just google V1.4.1.50_1.3.10 and see how many hits you find), they should recall it, or at least, post some sort of notice on their web site indicating "Hey, we know we have this problem, we're working on a fix, probably in 10 days, just remain on your current router firmware version for now.", or words to that effect. "Crickets" for a response is pretty damning PR for a technology company.
- Zero_c00lApr 07, 2020Star
IdahoScott agreed, this is ridicilous. Don't reset your router, somebody already tried it and it did not work.
- Jeff-Apr 20, 2020Initiate
Same here. Some of the replies were just unprofessional. I am asking if they are aware of it and if I can return it.
- Johnstod1Feb 27, 2021Star
still not working. now several updates later.
- santanderusaOct 10, 2021Initiate
Model: Nighthawk R7960P
To Netgear:
Do you know how many routers a normal user has to buy due to the normal changes of technologies and other matters?
Well, myself has already bought like 10 routers so far, this is ok but...
...after having this issue (not upgrading to the latest Firmware) for almost 2 to 3 years then I am going to use my free-will to try some other router company that dont make it that hard on me to have my piece of hardware up-to-date like Netgear is doing with my hardware.
Netgear, please invest a bit of money on solving this type of everyday problems so you can keep your pool of buyers happy and not pissed off as I am.
- BobtheBuilder99Oct 15, 2021Aspirant
Totally agree. I was considering Orbi, but I'll go with a different company with better customer service. So many users complaining about R7960 not updating and no action by Netgear.
- FURRYe38Oct 15, 2021Guru - Experienced User
You need to contact NG support for there help and let them know what your having problems with.
BobtheBuilder99 wrote:
Totally agree. I was considering Orbi, but I'll go with a different company with better customer service. So many users complaining about R7960 not updating and no action by Netgear.