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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
I spent three hours with technical support over 2 phone calls and finally got them to swap out my router. The replacement is due to be delivered today and I will keep you all posted. Fair warning, the technical support call to troubleshoot is brutal. Outside of a failed FTP method to update the firmware (which is a comical procedure, btw) they did nothing that I didn't try countless times over the past year. I maintained my composure and played along nicely, but that process is not for everyone. I just don't happen to believe that making the other person on the line miserable along with you is ever productive. It's not their fault.
I am just hoping my problem is solved.
Glad to hear you are getting a replacement. My biggest issue with the replacement unit is, its an R8000, not a 7960P. If I return the 7960P to Netgear, I lose my warranty through Costco. Lifetime warranty vs. 1 year for Netgear? Hmm lets think about that tradeoff. I understand the R8000 is a slightly better unit but am I really going to miss out on the 325mbps of additional bandwidth on a Triband Router?
Also, why, why do I need to pay the shipping costs on the RMA for a unit Netgear screwed up with a bad firmware release? Yes its going to be roughly $20 bucks with either RMA choice but this unit was fubared by Netgear.
I am not really happy with any of these choices so when I can find a better router at Costco, Ill be returning this unit instead of RMA'ing it. Definitely not happy with Netgear.
Exactly on point, I did not want to go through that hassle and also keep my options open. I returned mine to costco and got a Tplink instead. I'm pretty happy about it and the DLNA and FTP transfer speed is much faster than Netgear.
Good luk everyone. I am leaving this forum and company forever!