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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
It seems like there may have been a problem with the firmware just prior to the .50 version. As mentioned prevsioulsy in thie thread, I had problems going to the .50 version. After doing a manual download to my desktop, an update and then a reboot (hard power reset) on the router after waiting approx 5 min from when the weub interface showed the update was complete, I was fine on .50.
I just got the message for a new firmware update. This time I tried the check for update and then the update button when it found ver .66.
After the animation finished, I could not access the admin page, but could ping the router. I rebooted the router (hard reboot) and when it came up I still could not access it from my PC. However. after a reboot on my PC, all is well and I am on ver .66. This version seems snapier and I am already having better results (less DNS failures necesitating a retry).
Not sure what all the variables are, but it seems like the key hangup is realted to getting past the version prior to .50 (.42?).
I just updated my r7960p successfully to 1.4.1.66
The steps I took to ensure success.
1. Turned off router for 5 minutes
2. Turn back on
3. Enter router GUI
4. Backed up Settings (just in case)
5. GUI was already reporting new version available
6. Used GUI to find and update to new version
7. When completed the GUI showed an ad for the netgear app.
The steps I took to ensure success.
1. Turned off router for 5 minutes
2. Turn back on
3. Enter router GUI
4. Backed up Settings (just in case)
5. GUI was already reporting new version available
6. Used GUI to find and update to new version
7. When completed the GUI showed an ad for the netgear app.
For people now reading this thread, at one time it seemed all of these Costco Netgear routers were bricked by a firmware update. If you haven't ever got to the .50 version you may have one that will not update. If you have gotten there, it's likely that you shouldn't have any issues. I had to have mine replaced. Others weren't so lucky in getting that done and many were returned.
Good luck with this and the New Year.
I've .50 and had many failed attempts to update to .64 or .66. Last try was on Fri and today all of the sudden I lost all internet connection. I reboot the router and it looks like the router did a factory reset on its own as all the settings got lost (I logged in to the GUI and checked). I tried to update the router one more time but still came back with .50. Now, I can't access the GUI. This is frustating!
After rebooting my laptop, I can get back into the GUI. However, the firmware update is a persistent issue. I can't get pass .50 firmware (both manual and let the GUI search for latest version to update). The update status bar just get about 2/3 or half way and the router reboot (maybe it run into an issue and just reboot prematurely). Today is the first time I had all the router settings wiped out on its own. It seems the router is flaky now after many failed firmware update attempts.
Has anyone been able to update the firmware using PC/laptop after failed attempt using the App? When I first setup the router, I followed Netgear instruction by using the App. The first thing it did was to update the firmware. It didn't say what firmware was on the router and what version it update to. After reboot, it said firmware update successfully. Now, I'm not sure if it was actually updated that first time since it always says successfully update. I'm wondering if updating via the App messed up the router which now prevent any further update.
I bought my router from Costco in Aug-2020. Called NetGear support and they want me to buy Gearhead support for $139 to have a NetGear expert to fix my firmware update issue. Seriously, $139? I'll take it back to Costco and get a Linksys.