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Forum Discussion
R7960P firmware not upgrading
I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
I don't have connectivity issue, except when it factory reset itself :)
I also stuck at .50 FW version. I think I maybe ok with this but I can't live with factory reset b/c if I'm not home I loose all connections for security system and camera which I need them the most when I'm not at home.
Even though the product supposes to carry a 1yr warranty but technically it only has 90 days warranty. After the 90 days, can't talk to anyone at Netgear to request a RMA w/o paying insane $$$ for Gear support. Used to be a good brand but don't know what happened.
I bought 3 of these routers at Costco Nov 2019. One for me, neighbor, and my father.
I once had a the “settings” wiped issue. It was around the time of the 44/50 update. Not sure if there is any connection. My neighbor had the same issue about a month later. I have no idea what version he is on now
I’m currently on v68 with no issues. My father is still on 44. No issues. I would like to update his firmware but am nervous. He is in a different state and he would be stranded if something went wrong😱
Do you think it’s wise to update? Can I update from 44 straight to 68? Was it 50 that caused the issues?
I once had a the “settings” wiped issue. It was around the time of the 44/50 update. Not sure if there is any connection. My neighbor had the same issue about a month later. I have no idea what version he is on now
I’m currently on v68 with no issues. My father is still on 44. No issues. I would like to update his firmware but am nervous. He is in a different state and he would be stranded if something went wrong😱
Do you think it’s wise to update? Can I update from 44 straight to 68? Was it 50 that caused the issues?
Mrfatboy wrote:
Can I update from 44 straight to 68?That usually works, but in some rare cases the changes are so big that you need an intermediate step before going the whole hog. The release notes should warn about this.
I can't recall discussions about that being needed for the R7960P.
The "leap" from 44 straight to 68 isn't huge in Netgear terms, but a quick check of the release notes for warnings might be a good idea.
If you do take the plunge, then a manual update with a wired connection – no wifi apps in the way – is probably the most reliable strategy. Download the firmware and then apply it.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
Before you do that, create a backup of the router's current configuration – always a good idea – so that you can reload it if the settings don't carry over during the update.
