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Forum Discussion

tano26's avatar
tano26
Tutor
Mar 20, 2020

R7960P firmware not upgrading

I have attempted multiple times to upgrade my current firmware, V1.4.1.44_1.3.5, to V1.4.1.50_1.3.10 and it fails. I have tried letting the router update itself and also downloading upgrade zip file ...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Apr 27, 2021
Sgt_Flash wrote:

I have been trying for over a month to update the firmware ...

How?

 

Manual update? Started by an app? Started by the router?

 

Sgt_Flash's avatar
Sgt_Flash
Aspirant
Apr 27, 2021

I have all three ways you mentioned several times over the last month or two and all my router does if reboot. I have tried using the app on my Samsung Galaxy S20+, I tried from my laptop via WiFi and ethernet, I have tried using my PC connected via ethernet directly to the R960P router. I have tried the app, manual, and by the router. I cannot get it to take. My show the unloading a spinning clock(?). It gets about half way and reboots. After it reboots it still shows the old firmware.
My router currently has firmware v 1.4.1.50. There is currently versions 1.4.1.64, 66 and 68 available. I have tried them all.

  • Mrfatboy's avatar
    Mrfatboy
    Star
    Apr 27, 2021
    Mine didn’t update until I put the firmware file on the desktop and used the router GUI to select it and upgrade it.
      • Mrfatboy's avatar
        Mrfatboy
        Star
        Apr 27, 2021
        Basically yes. However it was key that the file be on the desktop. Every time I tried it from a sub folder or on another drive it wouldn’t work.
    • Stinsonddog's avatar
      Stinsonddog
      Star
      Apr 27, 2021

      Mrfatboy if this works for all these Costco routers that would be great but as I recall it didn't work for many.  Hope it does now.  

      • Mrfatboy's avatar
        Mrfatboy
        Star
        Apr 27, 2021
        My fathers router is on 44. I’m a little afraid to try to upgrade his because I have to do it remotely through TeamViewer. If it doesn’t come back it would be very bad. 😳

        If I do decide to try am going to attempt 68 directly while bypassing the others If I’m successful I will let everybody know.
    • Sgt_Flash's avatar
      Sgt_Flash
      Aspirant
      Apr 28, 2021

      This did not work for me. My R7960P still will not update the firmware.

      Mrfatboy wrote:
      Mine didn’t update until I put the firmware file on the desktop and used the router GUI to select it and upgrade it.



       

      • Sgt_Flash's avatar
        Sgt_Flash
        Aspirant
        May 01, 2021

        That did not work for me.

        Sgt_Flash wrote:

        This did not work for me. My R7960P still will not update the firmware.

        Mrfatboy wrote:
        Mine didn’t update until I put the firmware file on the desktop and used the router GUI to select it and upgrade it.