NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Manfred_K
May 07, 2025Aspirant
R7960P repeatedly stops service for brief time
Router interrupts service frequently (a few times every day) for very short times (some seconds to one or two minutes), then resumes normal operation. This happens also on pure local connections. R7...
FURRYe38
May 07, 2025Guru - Experienced User
Can you get to the routers web page when this happens?
Has a factory reset and setup from scratch been performed?
- Manfred_KMay 07, 2025Aspirant
Caught this internally only one, unfortunately, the router page was not reachable for a moment then.
A factory reset was performed when reinstalling the router a while ago, firmware was then 1.4.3.88, and as I recall no disconnects had happened then. Unfortunately I missed that the auto-update flag was set. To my kind of observation, this problem may be associated with 1.4.4.49.
I have (need) a substantial DHCP reservation table, so was hesitant for extra factory resets. But m
- plemansMay 07, 2025Guru - Experienced User
Whenever something like this happens to hardwired devices too, I'm always starting back at the modem. Try hardwiring a PC into the modem and use it for a while (long enough to see if its the issue).
You can also pull the modems logs/connections links to see if its the issue
- Manfred_KMay 08, 2025Aspirant
As I wrote in the original post, today I finally caught this intermittent failure on a local connection, between a MacBook and a Mac mini (server), connected through the Netgear router, and no Internet connection involved. Right at the failure the router-internal page did not respond, and the Mac mini server could not be pinged. When the situation resolved after about a minute, the router page could be opened again, and the server could be pinged. Logfiles on the server did prove that the server had no abnormalities, except for the lost connection. It was sheer luck to catch the fault when both participants were wired to the router and traffic was purely local. Historically these dropouts happen several times a day and randomly to wired and wireless participants. So the fault is in the router itself, caused by hardware or (more likely) firmware.