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R7960p Router will not update firmware
Hello, Attempting to up date router firmware from 1.4.1.50 to 1.4.1.68_1.3.28. Each attempt has failed --rebooted modem and router. Attempting update via iphone Nighthawk app. After several attempts...
Was able to update my router that was stuck on R7960P-V1.4.1.50_1.3.10.
Used the nmrpflash method. Updated to R7960P V1.4.1.64_1.3.25 then used the Netgear router software to update to R7960P-V1.4.3.88_1.3.50.
Method is here:
https://github.com/jclehner/nmrpflash
I put the firmware file in the same folder as the nmrpflash.exe file.
Was using my router as an endpoint, initially had failures until I noticed after the attempts my attached computer ip address was changed from 192.168.2.5 to 192.254.177.93, since my router was set up as an endpoint and assigning. Checked by running the nmrpflash "-L" command to check the connection name <net9> and ip <192.254.177.93>.
used the -a and -A commands to assign the ip address on my computer and target router. -A 192.254.177.93 and -a 192.254.177.94
ran the nmrpflash.exe with the the following command line and it worked.
nmrpflash -A 192.254.177.93 -a 192.254.177.94 -i net9 -f R7960P-V1.4.1.64_1.3.25.chk
Hello
We truly appreciate your patience as we work to resolve the firmware not upgrading with your R7960p/R8000P. As a valued member of the NETGEAR family, we will be escalating your reported issues to our Customer Care team to authorize a product RMA or possible upgrade. We kindly ask that you don't share your resolution on the forums as we will need to consider an appropriate resolution on a case by case basis. Our Customer Care team will be in touch with you via email shortly to initiate the upgrade process. Please Pm me back with the info below.
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DarrenM
Hello, I am having the exact same problem. Help please (and thank you in advance for community's patience, i am not techie enough). Our Router hasn't been auto-updating (and even following manual steps, it isn't updating) for a while now. From the last successful update our firmware version is: V1.4.1.44_1.3.5 --- and our exact Model Number is: R7960P - Nighthawk X6S AC3600 Tri-Band WiFi Router. In the field for model above this form here, this exact model number doesn't seem to be listed as an option unfortunately. Any and all help/pointers are most appreciated and welcome as the router has started to intermittently stop working. Many thanks.
- Just return the router if you can. Net gear hasn’t been helpful and will just waste your time over support calls. There hasn’t been a fix to it and no suggestions from netgear worked.
thank you for your reply. oh wow. we didn't purchase it from Netgear directly but bought it at Costco quite some time back. Do we return and get a refund from Costco or to Netgear? - many thanks.
abbysgrandpa1 wrote:
Hello, I am having the exact same problem.
Possibly. But joining in on an old conversation isn't the best way to get Netgear's attention or even to catch the eye of anyone who actually understands these things. They are all too busy looking at new discussions.
abbysgrandpa1 wrote:
....our exact Model Number is: R7960P - Nighthawk X6S AC3600 Tri-Band WiFi Router.
Not the same device as in the first message. Different firmware.
There is a new HotFix release that may not have reached the autupdate channels.
R7960P Firmware Version 1.4.1.82 - Hot Fix | Answer | NETGEAR Support
A manual update is the most reliable option.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
thank you for the reply and insights. apologies for "joining in on an old conversation thread". i am learning and appreciate that insight. will definitely do better going forward. As for the hot fix link: yes i downloaded both zipfiles available on netgear's site: V1.4.1.68_1.3.28 and also the specific V1.4.1.82_1.3.40_hotfix. I tried to manually apply the "68" update and sadly no-go. It goes through the process of "updating" (the usual progress bar; then shutdown of router; presumably loading it onto firmware?; then rebooting; then asking me to log back into the admin account) - but sadly it still displays my last (old) firmware rev where it's been stuck since. and there still is the "button/tab" that says "A router firmware upgrade is available" next to "Basic" and "Advance" tabs/buttons. Flummoxed and stuck at this point sadly.
Welcome any and all guidance and thank you again for helping me better understand where to post as well for future. most kind and many thanks in advance.
I have tried many times. I paid for Netgear support and they tried several times and could not solve the issue of firmware updates being broke. When is this going to be fixed? I have gone through the manual dowanload and use the web page version of the router interface to upgrade. NOT WORKING...... HELP !!!
The support guys all say its a known issue but it seems nothing is being done to solve the issue. Great you know the problem exist. Now fix it.
