NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
aktanker
Apr 03, 2021Initiate
R7960p Router will not update firmware
Hello, Attempting to up date router firmware from 1.4.1.50 to 1.4.1.68_1.3.28. Each attempt has failed --rebooted modem and router. Attempting update via iphone Nighthawk app. After several attempts...
- Jul 13, 2022
Was able to update my router that was stuck on R7960P-V1.4.1.50_1.3.10.
Used the nmrpflash method. Updated to R7960P V1.4.1.64_1.3.25 then used the Netgear router software to update to R7960P-V1.4.3.88_1.3.50.
Method is here:
https://github.com/jclehner/nmrpflash
I put the firmware file in the same folder as the nmrpflash.exe file.
Was using my router as an endpoint, initially had failures until I noticed after the attempts my attached computer ip address was changed from 192.168.2.5 to 192.254.177.93, since my router was set up as an endpoint and assigning. Checked by running the nmrpflash "-L" command to check the connection name <net9> and ip <192.254.177.93>.
used the -a and -A commands to assign the ip address on my computer and target router. -A 192.254.177.93 and -a 192.254.177.94
ran the nmrpflash.exe with the the following command line and it worked.
nmrpflash -A 192.254.177.93 -a 192.254.177.94 -i net9 -f R7960P-V1.4.1.64_1.3.25.chk
abbysgrandpa1
Sep 08, 2021Guide
Hello, I am having the exact same problem. Help please (and thank you in advance for community's patience, i am not techie enough). Our Router hasn't been auto-updating (and even following manual steps, it isn't updating) for a while now. From the last successful update our firmware version is: V1.4.1.44_1.3.5 --- and our exact Model Number is: R7960P - Nighthawk X6S AC3600 Tri-Band WiFi Router. In the field for model above this form here, this exact model number doesn't seem to be listed as an option unfortunately. Any and all help/pointers are most appreciated and welcome as the router has started to intermittently stop working. Many thanks.
ssehg
Sep 08, 2021Initiate
Just return the router if you can. Net gear hasn’t been helpful and will just waste your time over support calls. There hasn’t been a fix to it and no suggestions from netgear worked.
- abbysgrandpa1Sep 08, 2021Guide
thank you for your reply. oh wow. we didn't purchase it from Netgear directly but bought it at Costco quite some time back. Do we return and get a refund from Costco or to Netgear? - many thanks.
- aktankerSep 09, 2021Initiate
Costco will accept the return of the router as long as it is within 1 year from date of purchase.
- FURRYe38Sep 09, 2021Guru - Experienced User
I was able to load my R7960P up and working fine.
abbysgrandpa1 wrote:
thank you for your reply. oh wow. we didn't purchase it from Netgear directly but bought it at Costco quite some time back. Do we return and get a refund from Costco or to Netgear? - many thanks.
- michaelkenwardSep 09, 2021Guru - Experienced User
Was that a single leap upgrade?
abbysgrandpa1 seems to be jumping from V1.4.1.44. That's four or five behind the latest.
Some updates are so big that they need an intermediate stage.
And the firmware and hardware mentioned in the first message are nothing to do with the R7960P. Unless the R7900P listed there is wrong. There seems to be some confusion.
FURRYe38 wrote:
I was able to load my R7960P up and working fine.
abbysgrandpa1 wrote:
thank you for your reply. oh wow. we didn't purchase it from Netgear directly but bought it at Costco quite some time back. Do we return and get a refund from Costco or to Netgear? - many thanks.