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Forum Discussion
bizadam
Dec 15, 2020Tutor
R7960P updating issues 1.4.1.64
R7960P — Nighthawk X6S AC3600 Tri-Band WiFi Router Firmware version 1.4.1.64 will not update, have tried: automatiacally updating factory resetting the device, tried going through Advanced/Admini...
- May 11, 2021Thank you Oldbob, I tried to same thing.
Do not buy netgear routers.
michaelkenward
May 11, 2021Guru - Experienced User
bizadam wrote:
Dear Netgear,
Do you care at all about your customers?
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
OldBob
May 11, 2021Luminary
"official" support never was able to help me even when under the warrantee. Only offered for me to return my new router as my expense and they would send me a recondditioned one for which I also paid freight..That did not sound like a good option. To date, my router app tells me it updated and yet never updates the number or it never updates..oh well..
- bizadamMay 11, 2021TutorThank you Oldbob, I tried to same thing.
Do not buy netgear routers.