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Forum Discussion

dave731's avatar
dave731
Aspirant
Jun 22, 2022

R7960P

When I enter a web address on any browser or any computer connected by wifi or lan, I have to go to the address listed at the top of the webpage and resubmit. The first time I get an error. On a we...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jun 22, 2022
dave731 wrote:

When I enter a web address on any browser or any computer connected by wifi or lan, I have to go to the address listed at the top of the webpage and resubmit.

 

How do you know this is down to the router than than you operating system? Have you tried troubleshooting that too?

 

So, let's start with the usual first questions.

 

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:

 


Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

 

  • dave731's avatar
    dave731
    Aspirant
    Jun 24, 2022

    Thank You for your response and your kind way of reminding me to send the required information.

    Hardware is of course R7960P

    Firmware is V1.4.3.88

    It is true it is connected to a Mediacom Aris TG3452 Xtream Cable modem .  All of my internet connections come from the Netgear Modem except for the cable phone which plugs directly into the cable modem.

    I have fixed my immediate problem by changing the wifi and lan network connection properties to use a specific DNS Server (microsoft one) instead of obtaining one automatically..

     

    Of course I am still at a loss why the DNS Server obtained automatically did not work requiring a second and connection as described in my original question.