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Forum Discussion
Solved
R8000 - connectivity issues
Hi Team X6 R8000 router 4MKC997AA02AC Firmware V1.0.4.68_10.1.75 Internet speed test "Good", phone app shows111.33 down, 9.8 up Panel lights: Power: Solid white Internet: flashing white 2.4: ...
from the downgraded version. Once downgraded, then do the factory reset/reinstall. Reason why is old settings can cause issues when switching between firmwares.
Hi Plemans
The router is connected to a Virgin media 3.0 hub running in modem mode.
I assume you mean do a factory reset first and then update firmware via a hard wired connection?
install that version of firmware, then do the factory reset and clean install
Factory reset and firmware updated to latest but no change.
Unable to maintain a connection on either 2.5 or 5, or combined.
Only the guest network works and holds a connection on 2.4.
Hard wired Ethernet connections also fine - 110Mbs
The logs are a bit odd, it seems that the firmware resets the time back to Dec 21st 2020
and then the time gets re-sync'd (read bottom up):
[Time synchronized with NTP server] Sunday, Feb 07,2021 20:38:14
[Internet connected] IP address: 82.4.185.97, Monday, Dec 21,2020 09:40:31
[Internet disconnected] Monday, Dec 21,2020 09:40:31
[DHCP IP: (192.168.1.4)] to MAC address 00:90:A9:............, Monday, Dec 21,2020 09:40:14
[DHCP IP: (192.168.1.3)] to MAC address 8C:EC:4B:........., Monday, Dec 21,2020 09:40:11
[DHCP IP: (192.168.1.2)] to MAC address 00:1D:94:......, Monday, Dec 21,2020 09:40:09
[Initialized, firmware version: V1.0.4.68_10.1.75] Monday, Dec 21,2020 09:40:07
[Time synchronized with NTP server] Sunday, Feb 07,2021 20:36:48Rob
not to the latest. to version 1.0.4.28
Ah, 1.0.4.28
Where can I get that from? I can only see the latest version on the downloads tab
The reset that I've just undertook (an hour or so ago) automatically picked up the latest - so how do you prevent that when factory resetting? I assume I have to disconnect from the modem and then what - hard wired from where and how?