R8000 - wifi works with IOS but not Windows 10 laptop

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C9107 wrote:

After some external cable issues we lost connection to the modem. Resolved that.

To restart we had to power off the modem and the router (several times) to get our desktop (cable connected to the router) working again but our laptop will not connect via wifi (nor will a fireTV). 

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What is that modem?

Remember, as Netgear's documentation explains, when restarting things, the sequence is important.

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it to connect.
• Turn on computers and rest of network.

As to the laptop, try running the Network troubleshooter. Windows likes to protect us from new networks that might be evil. In  reality, it often shuts us out of safe networks.

One thought is that you could tell Windows that you are on a "private network".

• Network and Internet settings
• Network Status
• Change Connection Properties
• Network Profile
• Private

I'm told that this is rubbish advice. But it has worked for me and others in the same boat.