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Forum Discussion

svanlith's avatar
svanlith
Aspirant
Feb 19, 2016
Solved

R8000 & Readycloud Registration failed

Hi Fora,   I have recently updated my R8000 to firmware version V1.0.3.4_1.1.2 and figured I'd give the Readycloud a try. So I was able to logon online and even with the app, but as soon as I try ...
ReadyCLOUD Portal
Registration failed
  • JamesGL's avatar
    JamesGL
    Feb 02, 2017

    Hi jeffm6719,

     

    Try changing your password to a simpler password. For example: Password123

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Feb 22, 2016

Just want to check with you guys if you're still having problems.

Let us know if you're still having difficulty registering.

mwall's avatar
mwall
Tutor
Jul 14, 2016

Yes, just bought a R8000. When trying to use readycloud I just get "Registration failed. Please check your user name and password and try again." So there is still a issue...

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jul 20, 2016

    mwall Can you PM me your username and password?

    • mwall's avatar
      mwall
      Tutor
      Jul 20, 2016

      Hi, 

      I solved the issue. I got a hint in a forum that someone had the same issue and by accident solved it by removing some special character in the password. I had tried to change password a few times but always kept a special character in my password (an "&"-sign). Now I removed the "&"-sign and just used normal letters and numbers and then  it started to work. 

      So...there is definitely a bug in the Netgear software.

       

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Jul 20, 2016

        mwall Thanks for the update!