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Forum Discussion

Rossco864's avatar
Rossco864
Follower
Oct 03, 2015
Solved

R8000 drops internet connection

I'm having trouble with my R8000 dropping the internet connection frequently. The power button turns amber everytime this happens and I have to power cycle the router twice to get it to reconnect. Ha...
R8000 dropping internet
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Oct 05, 2015

    Hi Rossco864,

     

    Welcome to Community!

     

    I just want to verify if the LED that turns amber is the power light and not the Internet light. If it is the powerlight, you might need to plug the router on a different power outlet or use a different power adapter with the same specification as the its adapter.

     

    Regards,

     

    JamesGL

    Community Team

msjames's avatar
msjames
Aspirant
Oct 26, 2015
I have this same problem and the power is not the problem. It started shortly after I updated to the latest firmware (about 2 weeks).
  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 27, 2015

    Hi msjames,

     

    Have you performed a factory reset after the firmware update and manually reconfigure it?

     

    Regards,

     

    JamesGL
    Community Team

    • VipeNess's avatar
      VipeNess
      Guide
      Dec 01, 2015

      I have recently purchased my first Netgear Router Nighthawk x6 r8000.  I got it all setup and ready to go and followed all the instructions to setting it up.  My router updated to the latest firmware available and started using it.  Out of the box, it ran very smoothly but over the course of a few days, the wifi keeps dropping off every 2 to 3 hours randomly.  I've also noticed that after a few days have passed now, the connection to the internet is getting much slower too.

       

      If I power cycle (reboot the router) I get my speeds back.  And the dropping of the WIFI 5GHz networks still happen.