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Djjvb's avatar
Djjvb
Aspirant
Jan 10, 2022
Solved

R8000 firmware update takes ages or has crashed? No amber blinking power.

I updated the firmware of my Netgear R8000 as always in the control panel. It started with updating and dowloading. But after a minute or so, it lost connection to the control panel.    A reboot or...
Firmware
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Jan 10, 2022

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    A factory reset maybe needed...

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jan 10, 2022

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

A factory reset maybe needed...

  • Djjvb's avatar
    Djjvb
    Aspirant
    Jan 10, 2022

    I don't know the exact firmware version. I think it went from the 58 to the 76 version. But that is something I hopefully remembered correct. And I can't look it up right now.

     

    I don't have an ISP modem in between the router. I have a fibre connection which is connected via a media converter to a managed swich, which separates the VLAN with the internet. 

     

    And haven't powered off. Since I was afraid I would corrupt the firmware update? But I will try then....

     

    [Edit} It was the solution eventually. Thank you very much FURRYe38. I was hesitative to try, because of the firmware update.