NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8000 HAS Internet and does NOT have Internet at the same time
Any thoughts why this may happen with X6 AC3200 WiFi Router (R8000) On one hand, almost all connected Wi-Fi devices drop Wi-Fi or claim "no Internet"; Anveo monitoring service says "SIP offline". ...
FURRYe38 : the router is behind BGW320-500 fiber modem. The SIP is not on the modem, it's on the OBi202 device behind the router. The LAN cable cannot be a culprit, because while most Wi-Fi devices simultaneously lose the Internet, the VPN-connected device stays on the Internet. Besides, I failed to say in the OP that I am able to force a device to stay on Wi-Fi (that has no Internet) and connect via Chrome to the ISP modem's admin interface and successfully run the Internet speed test on the BGW320-500 modem.
Kitsap : manually re-configuring from scratch gets old with Netgear routers and is the last thing I am looking forward to do. I might have to though... again...
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
Try option #2...
FURRYe38 , the modem/router combo BGW320-500 is already in the "IP Passthrough / DHCP-fixed" mode, and both radios (2.4 / 5 GHz) are disabled. (This modem can't be bridged.)
Does the same thing happen if you disable IP pass thru mode and set the R8000 to AP mode?