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Forum Discussion
R8000 HAS Internet and does NOT have Internet at the same time
Any thoughts why this may happen with X6 AC3200 WiFi Router (R8000) On one hand, almost all connected Wi-Fi devices drop Wi-Fi or claim "no Internet"; Anveo monitoring service says "SIP offline". ...
Concerned-user wrote:FURRYe38 : the router is behind BGW320-500 fiber modem. The SIP is not on the modem, it's on the OBi202 device behind the router. The LAN cable cannot be a culprit, because while most Wi-Fi devices simultaneously lose the Internet, the VPN-connected device stays on the Internet. Besides, I failed to say in the OP that I am able to force a device to stay on Wi-Fi (that has no Internet) and connect via Chrome to the ISP modem's admin interface and successfully run the Internet speed test on the BGW320-500 modem.
Kitsap : manually re-configuring from scratch gets old with Netgear routers and is the last thing I am looking forward to do. I might have to though... again...
I fully realize the firmware default reset is a pain. That is why you figure out how to do it with minimum effort. Once you get your device working, save a configuration backup with a file name that indicates the firmware version it was created with. Then restore with a couple of mouse clicks. Occasionally restoring from a backup brings back a problem you are trying to resolve, then you have to reconfigure from scratch.
You are wasting your time with a re-flash or firmware default reset until you track down and fully resolve the double NAT issue FURRYe38 raised. There are different definitions for "Bridged" in combination devices. You may be forced to use the R8000 in AP mode.
FURRYe38 , setting the R8000 to AP mode is not an option for me, because I use Circle on Netgear.
Kitsap , I don't think I might be affected by the double NAT issue. The BGW320-500 modem/router is properly put into the IP Passthrough mode as described here or here. R8000 is the only router on my network.
Concerned-user wrote:FURRYe38 , setting the R8000 to AP mode is not an option for me, because I use Circle on Netgear.
Kitsap , I don't think I might be affected by the double NAT issue. The BGW320-500 modem/router is properly put into the IP Passthrough mode as described here or here. R8000 is the only router on my network.
For testing purposes only, recommend you configure your R8000 in AP mode to see if your problem goes away. Such a test would also confirm your BGW320-500 modem configuration.
Kitsap , FURRYe38 : I note that you both recommend for testing purposes disabling Arris BGW320-500's IP Passthrough mode (https://forums.att.com/conversations/att-internet-equipment/bridgemode-vs-ip-passthrough-info-from-the-att-community/5defbfffbad5f2f606ad5ed2) and changing NETGEAR router to AP mode (https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode).
The article https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode says that in the access point (AP) mode, many NETGEAR features are disabled, including the following features on which I rely:
- Circle Parental Controls
- Guest network
So let' say for the sake of argument that temporarily changing the R8000 into AP mode results in my problem going away. What would be the next step? I cannot stay in the AP mode without those NETGEAR features, especially Circle.
Concerned-user wrote:Kitsap , FURRYe38 : I note that you both recommend for testing purposes disabling Arris BGW320-500's IP Passthrough mode (https://forums.att.com/conversations/att-internet-equipment/bridgemode-vs-ip-passthrough-info-from-the-att-community/5defbfffbad5f2f606ad5ed2) and changing NETGEAR router to AP mode (https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode).
The article https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode says that in the access point (AP) mode, many NETGEAR features are disabled, including the following features on which I rely:
- Circle Parental Controls
- Guest network
So let' say for the sake of argument that temporarily changing the R8000 into AP mode results in my problem going away. What would be the next step? I cannot stay in the AP mode without those NETGEAR features, especially Circle.
No, I do not recommend you change the configuration of your BGW320-500. Leave it alone, I do not believe that configuration is effectively disabling the router function. Configure the R8000 in AP mode and restart your network. This disables the router function in the R8000 as well as other features. If devices that connect to your R8000 Wi-Fi or via Ethernet have full and functional access to the internet, than the BGW320-500 is still functioning as a router. At the same time, check to see if other devices connected to the R8000 are losing internet access (your original problem).