R8000 HAS Internet and does NOT have Internet at the same time

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Concerned-user wrote:

Kitsap , FURRYe38 : I note that you both recommend for testing purposes disabling Arris BGW320-500's IP Passthrough mode (https://forums.att.com/conversations/att-internet-equipment/bridgemode-vs-ip-passthrough-info-from-the-att-community/5defbfffbad5f2f606ad5ed2) and changing NETGEAR router to AP mode (https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode).

 

The article https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-mode says that in the access point (AP) mode, many NETGEAR features are disabled, including the following features on which I rely:

• Circle Parental Controls
• Guest network

 

So let' say for the sake of argument that temporarily changing the R8000 into AP mode results in my problem going away. What would be the next step? I cannot stay in the AP mode without those NETGEAR features, especially Circle.

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No, I do not recommend you change the configuration of your BGW320-500.  Leave it alone, I do not believe that configuration is effectively disabling the router function.  Configure the R8000 in AP mode and restart your network.  This disables the router function in the R8000 as well as other features.  If devices that connect to your R8000 Wi-Fi or via Ethernet have full and functional access to the internet, than the BGW320-500 is still functioning as a router.  At the same time, check to see if other devices connected to the R8000 are losing internet access (your original problem).