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DarmanSejuk's avatar
DarmanSejuk
Aspirant
May 04, 2021

R8000 interaction with Spectrum E31T2V1

Was upgraded to the new 400Gbps internet speed with spectrum and was provided with a new modem. For the first week everything was working great. Now my internet is running slower or even droping when im using an internet intensive program like SWTOR. I've called spectrum and they checked the internet logs and there is some kind of issue between the modem and router.

I've already tried checking for an update to the router firmware and did a factory reset to make sure that wasn't the issue. I also tried performing a MAC spoofing. Can anyone help?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 04, 2021

    Is it slow over both wired and wireless? 

    What actual firmware version are you on?

    • DarmanSejuk's avatar
      DarmanSejuk
      Aspirant
      May 04, 2021

      My router is using firmware version V1.0.4.68_10.1.75 and I'm having this issue both over wired and wireless. The speed test on the router config page only get to about 250Mbps.

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 04, 2021

        After the reset, did you install from a backup?

        Also, make sure after you reset to leave qos, access controls, traffic monitoring, and parental controls disabled.

        If you enabled them, try the factory reset and reinstall again with making sure to leave those disabled