NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tylernealis86
Jun 12, 2017Aspirant
R8000 issues after resetting to factory defaults
I pushed the reset button on the back of the router and now I cannot "configure the internet connection". I can't get into the user interface. Every time I open internet explorer it takes me to router...
- Jun 13, 2017
All thanks for the input but it started working after the fourth reset.
The only thing different this time was I disconnected the power to my firestick so that nothing was trying to access the wifi while it was coming online..
Not sure why the reset worked after I unplugged the firestick but thats all I did??
Again thanks for the input and the willingness to help me out. I appreciate the forum... much more than netgear since you have to pay to talk to tech support, but whatever....
FURRYe38
Jun 12, 2017Guru - Experienced User
What is the Mfr and model# of the ISP modem?
How are you connnected to the NG router? WIred LAN cable PC is recommended.
Is your connected PC getting an IP address from the router? if so, what is the IP address the PC is getting? Look in status of the network adapter or do a IPCONFIG /all in a command line.
Be sure your PC is set for automatic obtain IP addressing and not static IP addressing.
tylernealis86
Jun 12, 2017Aspirant
Modem is surfboard SB6183
I was connected to the router through a patch cable when I was trying to troubleshoot last night.
Not sure where to look for IP address after I ran the IP config. I can access the internet if I connect directly to the modem via ethernet cable.
- FURRYe38Jun 12, 2017Guru - Experienced User
You should be good with the SB6183. Same modem I have connected with my R7800.
IP address of the router should be 192.168.1.1 and accessible from the router side with a LAN cable connected PC or wireless laptop.
Use IE11, FF or Opera browser to connect to it.
Be sure your PC is set up for automatic IP address assignement.