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Forum Discussion
B_Greene
Jan 13, 2017Aspirant
R8000 Losses Connection
Most every day when I go to use my desktop with windows 10, I have loss connection to my router. My router is an X6 R8000 and I have loaded the latest firmware through the Net Genie. If I disconnect ...
- Jan 24, 2017
Hi iamjosh,
Reset the router to factory default and manually reconfigure.
JamesGL
Jan 17, 2017Master
Hi B_Greene,
1. Is your desktop wired to the router or wireless connected?
2. Did it happen after the update or same problem prior to the update?
3. Perform a factory reset and reconfigure it manually.
- B_GreeneJan 17, 2017Aspirant
1. Is your desktop wired to the router or wireless connected? It is wireless. When this happened yesterday, my desktop was disconnected, but my son was currently using his laptop online. So the modem was functioning at the time.
2. Did it happen after the update or same problem prior to the update? I didnt update router. The new unit had the latest router when I checked.
3. Perform a factory reset and reconfigure it manually. .......Is there specific settings that re suspect? If I was to start from scratch, not sure of required settings.
- JamesGLJan 20, 2017Master
Hi B_Greene,
Try this KB article.
http://kb.netgear.com/23655/Troubleshooting-intermittent-wireless-or-dropped-Wi-Fi-connections
- JamesGLJan 23, 2017Master
Hi B_Greene,
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
- iamjoshJan 24, 2017Aspirant
After latest firmware many of my devices drop conections to the wifi, the amazon echo has been singing a lovely tune at all hours to let us know how bad the wifi is after the latest firmware (V1.0.3.32_1.1.21) Video Buffers and lags on all of my devices as well. Have you found any solutions?. So far an hour on hold /working with support and I've gotten zilch...
- JamesGLJan 24, 2017Master
Hi iamjosh,
Reset the router to factory default and manually reconfigure.