NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

B_Greene's avatar
B_Greene
Aspirant
Jan 13, 2017
Solved

R8000 Losses Connection

Most every day when I go to use my desktop with windows 10, I have loss connection to my router. My router is an X6 R8000 and I have loaded the latest firmware through the Net Genie. If I disconnect ...
connection
R8000
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jan 24, 2017

    Hi iamjosh,

     

    Reset the router to factory default and manually reconfigure.

B_Greene's avatar
B_Greene
Aspirant
Jan 17, 2017

1. Is your desktop wired to the router or wireless connected? It is wireless. When this happened yesterday, my desktop was disconnected, but my son was currently using his laptop online. So the modem was functioning at the time. 

 

2. Did it happen after the update or same problem prior to the update? I didnt update router. The new unit had the latest router when I checked.

 

3. Perform a factory reset and reconfigure it manually. .......Is there specific settings that re suspect? If I was to start from scratch, not sure of required settings.