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Forum Discussion
lukejbrom
Sep 02, 2021Follower
R8000 Nighthawk AC3200 Router has no internet connection
After my power went out for a brief time yesterday afternoon, my R8000 Nighthawk router factor reset itself. I could still connect to the network but there was no internet connection. After several ro...
plemans
Sep 02, 2021Guru - Experienced User
1. what modem/gateway is it connected to?
2. what firmware is on the router?
3. maybe something was corrupted in the power failure. Try reinstalling the firmware to the router manual. Then do a factory reset on both the router and the modem. once both are reset. power them both down for 2 minutes. Then boot up the modem and give it 2 minutes. then boot up the router and try to install it.