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Forum Discussion
R8000 nighthawk Config issue lack of service
I’ve had this issue with this router for over a year. I was finally able to get a hold of Netgear customer support and after troubleshooting a number of issues out of warranty the guy try to sell me ...
A better description of your issue might help us to help you.
also.
- what firmware is on it
- what modem/gateway its connected to
These are all good ways for us to offer advice. A vague description of an issue doesn't help much
Hi I think we’ve talked many many times in the past having the same issues. Connectivity issues. You suggested that I downgrade the firmware. I might as well try to re-task some high-level satellites orbiting over Bosnia.
I do not know how do downgrade the firmware. Is it easy to do? I have the nighthawk app installed on the phone and ipad…
thanks
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a factory reset and setup from scratch been performed since last FW update?
vdotmatrix wrote:
I do not know how do downgrade the firmware. Is it easy to do?
Pretty easy. It is the same process as a manual update of the firmware.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
I have the nighthawk app installed on the phone and ipad…I don't think that you can use that for anything beyond basic housekeeping in a router.
Manual updates are usually done with a wired LAN connection using the browser graphical user interface (GUI).
