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Forum Discussion
R8000 nighthawk Config issue lack of service
I’ve had this issue with this router for over a year. I was finally able to get a hold of Netgear customer support and after troubleshooting a number of issues out of warranty the guy try to sell me ...
vdotmatrix wrote:
I’ve had this issue with this router for over a year.
What issue?
.... the guy try to sell me a contract for support saying that it was a configuration issue with our wireless router. So if it was a configuration issue wouldn’t a factory reset solve the issue?
You get free support for 90 days after you buy the router. That is essentially there to help you through the setup process.
After that, you have to pay. Netgear does not provide that support. It farms that out to Gearhead.
So if it was a configuration issue wouldn’t a factory reset solve the issue?
Only if you set it up properly to fit in with the rest of your network. Which is where the questions from plemans come in.