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R8000 not working at all
I purchase the Nighthawk R8000 Router almost a year and a half ago. On Tuesday this week (the 14th), we started experiencing connectivity issues with the Wifi. Some of our devices were failing to co...
Hi Harleykins,
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Hi harleykins,
1. What is the color of the Internet light?
2. Can you go online when your computer is directly connected to the modem?
3. Press the reset button at the back of the router for 30 secs or until the power flashes orange.
Thanks for your reply! There is no internet light. I can access the internet just fine connected to my computer. Because I'm a bit of a packrat, we're using our old router for our home and not having any issues with connectivity. I've held the reset button for a few minutes and nothing happens, no lights flash. They just stay lit to white.
Hi harleykins,
1. When connected to the router, can you still get an IP address on your computer. If yes, what is the IP address? And can you ping the default gateway?
I don't get an IP address and I can't ping the default gateway nor access it through the local network. It looks like it's not connecting to the local network at all.
Hi Harleykins,
Please set a static IP and default gateway on your computer and ping the default gateway. Check if you are getting a response.
IP:192.168.1.2
DG:192.168.1.1
Hi Harleykins,
We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!