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R8000 Slow download speed on wired and wireless connections
I have an R8000 router with version 1.0.3.46 connect to a cable modem using Cox as my internet privider and subscribed to 300/30 Mbps service. I used speedtest.net with two different cables connected...
Hi Robwaz,
Can you check the UI if the Arris modem if you have "EEE" (Energy efficient Ethernet)? If yes, try to disable it.
I got the status resutls from the router and are as follows:
PORTS STATUS
WAN 100M/Full
LAN2 1000M/Full
2.4G WLAN b/g/n 600M/Full
5G WLAN a/n/ac 1300M/Full
5G WLAN 2 a/n/ac 1300M/Full
I'm not sure I'm interpreting the status results but I think the WAN port status of 100M is the incoming port, LAN2 is the cable conection port and 2.4G, and 5G are the wifi ports. The status speed indicates the Mbps each port can process. Because the WAM port is an incoming port with a max speed of 100M, the other ports depend on the incoming speed would in practice be able to transmit at a speed no greater than what was comming into the router. If this is true, that would explain why wifi and lan connections from the router get less than 100M. If what I say is true, then the router is not functioning correctly.
Am I correct or not?
Hi Robwaz,
May I know what is the brand of the modem?
The cable modem is: ARRIS SURFboard SB6190 DOCSIS 3.0 Cable Modem.
Hi Robwaz,
Can you check the UI if the Arris modem if you have "EEE" (Energy efficient Ethernet)? If yes, try to disable it.
The Energy Efficient Ethernet setting was disabled. That was not problem. The problem is with the router as discussed below.
Becuase I have been unable to solve the problem, I called Netgear tech support. After about 2 hours on the phone with them and my ISP, tech support decided that the WAN port was broken. They sais they maybe a borken "wire" affecting the performance of that port. Because it is over one year old ithe router was out of warrenty and that I would have to buy a new one. They did not offer a reconditioned one or to repair it when asked. Support said there is nothing they can do.
One additional piece of information that I did not mention here but did discuss with support is that this problem only surfaced after I upgraded my download speed to 300Mbps a coupole of weeks ago. My previous download speed was about 50 Mbps. So my problem may have been there from the time I purchased the router. It was my opinion that the problem was there from the beginning and only after getting the higher download speed that it was detected. Tech support did not buy that argument. So I asked tech support how does a "wire" get broken; they could not answer the question. So I'm left with a a problem of not knowing if the problem is a manufacturing defect or something I did?
I appreciate the effort made by tech support to help solve my problem but left wondering about the quality of the product and their willingness to stand behind it.
So i bought a competitor's router, a brand that I had used for years and upgrade routers as the technology advanced and never had a problerm with any of them. The new router gives me great download speeds both wired and wireless (> 250 Mbps).