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paiva1982's avatar
paiva1982
Initiate
Jun 12, 2020
Solved

(R8000) Stopped access, do not reset, do not update firmware

Yesterday, 06/11/2020, after updating the firmware to version 1.0.4.52_10.1.67, the problem occurred.
The router has lost access.
I cannot access through www.routerlogin.net or 192.168.1.1.
I tried to reset to the factory default anyway (7 seconds, 30-30-30). The LED is not flashing in amber.
The LED remains in amber for a while. Then it flashes with white LED.
I tried to reinstall the firmware on a router without the setup, with the TFTP2 tool, but I always get the message "unable to get responses from the server".
I get ping 192.168.1.1 return through the prompt. It's the only sign I'm getting.


Any suggestion ?


I'm out of ideas

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