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Forum Discussion

Chazman's avatar
Chazman
Aspirant
Nov 30, 2016
Solved

R8000 WAN not updating when the modem updates the address from ISP

WAN is not updating with the modem WAN after update from ISP.  The router has to be reset for the update to take place.  Genie shows Internet connection is GOOD when there is no Internet.  As you can...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Dec 02, 2016

    Hi Chazman,

     

    Try reloading the previous firmware of the router and reset. Observe if still the same problem.

     

    JamesGL
    Community Team

Chazman's avatar
Chazman
Aspirant
Dec 02, 2016

I rolled back the firmware. the GUI did not change.  have to wait a couple of days on the ISP to change again

Hardware VersionR8000
 
Firmware VersionV1.0.2.46_1.0.97
 
GUI Language VersionV1.0.3.4_2.1.49.1
 
LAN Port 
 
MAC Address2C:30:33:63:B5:5B
 
IP Address192.168.1.1
 
DHCPOn
Chazman's avatar
Chazman
Aspirant
Dec 04, 2016

Have the same results, no help in installing an early version of the firmware.