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Forum Discussion

Nighthawknoob's avatar
Nighthawknoob
Follower
Jun 17, 2016
Solved

R8000 will NOT register to Readycloud

Hello,   So I am trying to register my R8000 router (frimware version V1.0.3.4_1.1.2) through the admin page but I get the error message: "Registration failed. Please check your user name and pass...
Troubleshooting
  • mwall's avatar
    mwall
    Jul 15, 2016

    Hi, the message I got was

    Registration failed. Please check your user name and password and try again.

     

    By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

    After that it worked!

    So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

     

    Thanks for your replay

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jul 07, 2016

Hi All,

 

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
 

mwall's avatar
mwall
Tutor
Jul 14, 2016

Unfortunately it did not help....Very complicated and error prone routers...

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jul 15, 2016

    Hi mwall,

     

    Are you having problems with ReadyCloud as well? What is the exact error message or scenario that you are experiencing with ReadyCloud.

    • mwall's avatar
      mwall
      Tutor
      Jul 15, 2016

      Hi, the message I got was

      Registration failed. Please check your user name and password and try again.

       

      By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

      After that it worked!

      So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

       

      Thanks for your replay

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Jul 18, 2016

        Hi mwall,

         

        Thank you for the update. Good to know it is working now.