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Forum Discussion

Nighthawknoob's avatar
Nighthawknoob
Follower
Jun 17, 2016
Solved

R8000 will NOT register to Readycloud

Hello,   So I am trying to register my R8000 router (frimware version V1.0.3.4_1.1.2) through the admin page but I get the error message: "Registration failed. Please check your user name and pass...
Troubleshooting
  • mwall's avatar
    mwall
    Jul 15, 2016

    Hi, the message I got was

    Registration failed. Please check your user name and password and try again.

     

    By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

    After that it worked!

    So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

     

    Thanks for your replay

JamesGL's avatar
JamesGL
Master
Jul 15, 2016

Hi mwall,

 

Are you having problems with ReadyCloud as well? What is the exact error message or scenario that you are experiencing with ReadyCloud.

mwall's avatar
mwall
Tutor
Jul 15, 2016

Hi, the message I got was

Registration failed. Please check your user name and password and try again.

 

By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

After that it worked!

So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

 

Thanks for your replay

  • JamesGL's avatar
    JamesGL
    Master
    Jul 18, 2016

    Hi mwall,

     

    Thank you for the update. Good to know it is working now.