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Forum Discussion
R8000 wired speed lower that speed from modem
Spectrum just upgraded my speed from 200 to 400. I see that I am getting well over 400 when I connect the laptop by Ethernet to the modem. When I connect the laptop to the R8000 router, however, I ge...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Be sure Armor, Circle and Traffic Meter are disabled. If any of these have been enabled in the past, A factory reset and setup from scratch maybe needed. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-X6-R8000-not-getting-gigabit-speeds/m-p/2201051/highlight/true#M212088
Firmware Version
V1.0.4.84_10.1.84The modem is Netgear CM500
The Power Off and Power On sequence was done with no change to the speed coming from the router.
I disabled Traffic Meter. No change. Armour and Circle have always been off.
So far the speeds from the router are still slow..
Try a factory reset on the router and setup from scratch. Power OFF the modem for 1 minute then back ON.
Be sure to not enabled Traffic Meter, Armor or Circle.
Be sure your using good quality LAN cables between the modem and router and router and PC. CAT6 is recommended.A factory reset is kinda radical but I will give it a try.
Is there a way to print out or otherwise document the settings so I can redo them after the reset?
What is the CAT# cable your using between the modem and router? CAT6 is recommended.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
