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Forum Discussion
R8000P - Firmware won't upgrade
As the title says, the firmware won't update. The other day I came home and found both the 5G networks had "lost" their names and gone back to the defaults (WTF?). As I was renaming them, I noticed t...
You may be unlucky. This happened to me when my router was :-
Hardware Version R8000P
Firmware Version V1.4.1.50_1.3.10
GUI Language Version V1.4.1.64_2.1.46.1
I tried all the 'fixes' for firmware upgrade failures on the Netgear site - trying to downgrade the firmware, using TFTP firmware upgrade method etc
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
but none of them worked. An internet (ibcluding Netgear site) search revealed a lot of people with the same issue. It seems as though a glitch in V1.4.1.50 caused this - my router had either been upgraded manually via the web client or auto upgraded as this option was checked (I'm not sure which).
I don't know if they subsequently released a fixed version of the same update as 1.4.1.50 is still available on the website or whether it was caused by the web/auto update method?
My router was still under guarantee so I contacted support and after getting me to try all their standard fixes they eventually arranged an RMA.
The new router was on a later firmware version and since then I have unchecked the 'upgrade automatically' option and download the file from the Netgear site and manually upgrade. I occasionally try the 'Check' option on the router 'Router update' page to see if anything is available but for the latest hot-fix update "V1.4.1.82_1.3.40" it said there was no fix available but it was available on the Netgear support page.
https://www.netgear.com/support/product/R8000P.aspx#Firmware%20Version%201.4.1.82%20-%20Hot%20Fix
(The firmware pages also warn Note: Do not upgrade the firmware using a wireless connection. Please perform firmware upgrade with “wired” or Ethernet connection only.
John.
Yeah, I saw that this seems to be experienced by others as well. Based on your post, I did try connecting to the router via ethernet wire. Fortunately I still have a long one. No change. I even tried updating via two different router login paths: http://www.routerlogin.net/start.htm) and the 192.168.1.1 address. Still nothing. It seems like I'm stuck and will need a new router when this firmware gets too old. Honestly, I've never been happy with the fact that the USB storage add-on ability doesn't work well anyway.
Did you try the TFTP method (requires enabling of TFTP client in Windows 10)?
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client
Also supposedly works for
- Failed firmware update
- Device bricked after performing a FW update
It sound a bit fiddly to time it just right
- Turn router OFF for 10 seconds and then turn it back ON.
- Watch the Power LED. It will start with an orange color and then start flashing.
- Press PUT button on the Tftpd64 utility to perform the firmware upload.
This should bypass the web interface and FTP direct to the router software.
However, in my case I was never able to get it to work.