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Forum Discussion
R8000P Firmware Update Issues
Hi is anyone else having issues updating their nighthawk? No matter which way you try to update the firmware it simply will not update. I’ve tried manually updating, using the app, hard reset then ...
My short story....firmware 1.4.1.50 and 1.4.2.84_1.3.42 issues !
*Purchased R8000P AC4000 Dec 2020 Firmware 1.4.1.50
--Router worked satisfactorily and chose to attempt to update firmware in Feb.....unsuccesful as manyyyyy are aware !
--revisited updating months later since router was still working satisfactorily and VIA these support forums discovered the problem with
Firmware 1.4.1.50
--On 11/29/21 after re-reading many new threads concerning the flaw, chose to re-try the 4 steps I ran across earlier in year
1* updating thru router menu
2* manual download of newer firmware chk file
3 *attempted thru Netgear app
4 *by following How to upload firmware to a NETGEAR router using TFTP client? | Answer | NETGEAR Support
Gave in this past tues 11/30 and called Customer service...
* Dealt with first agent, very cordial/helpful....tranferred to next tech
* Informed 2nd tech(Ashish) of issue, also vey cordial/helpful...was informed I would be contacted in 24/48 hrs to further my case
* 12/2 rcvd email approving free replacement with refurbished unit....RMA # 3683766 Case ID 45391292. I personally chose $17 shipment whereby they send unit when available.
* 12/3 Rcvd unit
* 12/4 placed refurbished unit into service and for next few days dealt with DNS and page loading slowness issues. Checked issues on my end, changed DNS servers to google servers....8.8.8.8/8.8.4.4 with no sucess
* 12/6 ran across this thread and others threads concerning V1.4.2.84_1.3.42 DNS issues
* Today 12/7, reverted back to V1.4.1.68_1.3.28 and so far have had no DNS issues and page loading is back to as it should be.
Personal lesson learned....will not up date firmware until I check these support forums for satisfactory firmware update !
Thanks,
Bob Williams