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Forum Discussion
R8000P Nighthawk Router Throttles upload speed
I recently bought an R8000P Netgear router, replacing a nearly 10 year old router. I expected to get better performance, but the old router actually performed better. Here are the issues I am curre...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
The firmware version is v1.4.2.84. But again, I say that I have tried updating to the most recent firmware, and it has accomplished nothing. Upload speeds at my desktop computer are still nearly 70% lower than what they should be. I rolled it back because there are so many posts and complaints which say the new firmware causes more problems than it solves.
There is no 'modem', and therefore I cannot give you a model number for the modem. My internet is a fiber connection through Centracom. There is one network port in the house, a simple plug-in internet port that's in the wall. The router is plugged into the wall connection, and the other devices are connected to the router. The internet provider network port, and the wifi router, and the desktop computer, are all located in the same room. The router is therefore the source of the problem, given that the old router had NO such issues, and these problems did not manifest themselves until after I'd gotten the new router.
Should I return this router and buy another brand? I have seen many threads, posts, and compliaints about these newer Netgear routers, and none of the solutions that others have posted anywhere have done anything to resolve my issues.
There is no reason why this router should be strangling my upload speed, or refusing to connect me to any web pages until after I've refreshed them 2-4 times. It's incredibly frustrating and I wish I hadn't already gotten rid of the old router.
I would also have powered OFF the ONT for 1 minute along with the router.
Try a different router then.
Slyrr wrote:
There is no 'modem', and therefore I cannot give you a model number for the modem. My internet is a fiber connection through Centracom. There is one network port in the house, a simple plug-in internet port that's in the wall. The router is plugged into the wall connection, and the other devices are connected to the router. The internet provider network port, and the wifi router, and the desktop computer, are all located in the same room. The router is therefore the source of the problem, given that the old router had NO such issues, and these problems did not manifest themselves until after I'd gotten the new router.
This is an odd setup that is hard to figure out.
In the past those "LAN socket" arrangements have sometimes proved to be connections to a router. So users and up with router piled on router.
Talk of a "fiber connection" is essentially meaningless. Show me an Internet service that does not have a fiber connection somewhere on the network.
It sometimes refers to an optical fibre to the premises. No modem there either, just something called an "OTN". But in your case, the Internet speed is so slow that it is hard to see how fibre can come anywhere within a mile of the property. The speeds you get, 51 Mbps down and 10.5 Mbps up, are more like DSL than fibre. True fibre can hit 1000 Mbps, sometimes even higher.
Unfortunately, I see no sign that anyone else here uses Centracom. (Where are you?) So there is not much in the way of background history to draw on.
Does it offer any advice on how to configure routers on its network? Is there a self support group for Centracom users? There may be some hidden tweak in the settings that could fix your problem.
Yes - I both rolled back the firmware, AND powered down at the same time, AND reset to factory settings. When I did that - the upload speed went to 10.5 mbps - but only for a couple of days. Then it went back down to 3.5 and has hovered there ever since. So it seems to only be a temporary fix. The blackhawk app keeps telling me my upload speed is 9.8 or thereabouts. But that's NOT what I'm getting on my desktop computer, where the Ookla netspeed test consistently comes up at 3.5 or lower for upload speed.
I find it hard to believe that nobody here has ever heard of a setup 'like' this before. It's quite common for internet service providers to rig a house so that there is one network/internet jack in the wall. Then you plug your router into that jack. Then you plug any devices into the router so that they're 'behind' it. That's where the whole jargon of 'behind the router' came from.
I called Centracom, and they confirmed that it's a fiber speed connection. However, the deal for our condo complex was to get a certain level of speed only. So it is not that our fiber optic connection isn't capable of faster speeds. It's just a matter of the amount of money the Homeowner Association was willing to pay the ISP for blanket condo complex coverage, vs. the amount of speed Centracom was willing to provide for the price.
Centracom (and my condo) are in Utah. They list Arrus as being the most compatible modem equipment, but I don't need a modem. I just want a reliable router to get all my devices (and desktop computer) 'behind', so they will have some security, and NOT throttle my upload speed, or refuse to let me view a website unless I hit the 'refresh' button multiple times.
If it's a hidden setting, I'm sure it's hidden very well. The people at Centracom seem just as befuddled by my specific questions as the people here at Netgear. The tech people are just reading pre-fabricated answers off of a screen, and since my questions don't fit anything on their lists, they don't know what to say. They've suggested going into the router settings page and 'changing the wireless channel', which I'll do later this evening. But it's not the wireless connection that seems to be throttling my speed - it's the wired connection from router to the desktop computer....
Slyrr wrote:
It's quite common for internet service providers to rig a house so that there is one network/internet jack in the wall. Then you plug your router into that jack. Then you plug any devices into the router so that they're 'behind' it. That's where the whole jargon of 'behind the router' came from.
You need to hang around here a bit more. That is not a common arrangement except with cable to the premises.
This 'behind the router' thing does not seem to be a current terminology. Not something used here much.
What does it mean beyond the obvious? "I have a router connected to a modem to feed my network."
But everything suddenly changes with this bit:
However, the deal for our condo complex was to get a certain level of speed only. So it is not that our fiber optic connection isn't capable of faster speeds. It's just a matter of the amount of money the Homeowner Association was willing to pay the ISP for blanket condo complex coverage, vs. the amount of speed Centracom was willing to provide for the price.That's the first mention of any "condo". A house is not the same thing as a condo. A house gets it own line. A condo gets one to share. College students are in the same boat. These can have a router of their own somewhere in the basement.
What does your landlord advise?
Previous conversations about similar arrangements in apartment blocks suggest that the LAN port sometimes connects back to a router. And router plus router = chaos.
Have you ever tried using your R8000P in access point mode?
I called Centracom, and they confirmed that it's a fiber speed connection.That sounds like marketing speak. It means not much. Out in the real world "fibre speed" means something that delivers an Internet at the speed of a fibre-optic connection. That means up to 1000 Mbps, higher in some places.
But it's not the wireless connection that seems to be throttling my speed - it's the wired connection from router to the desktop computer....In that case, have you looked at the settings on this desktop computer?
