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Forum Discussion
R8000P Nighthawk X6S AC4000 Firmware Issue
My router right now is on V1.4.1.50. The latest firmware is 1.4.1.64. I tried manually updating it and the version number didn't change. I’ve reset it by pressing the button and set it up again. I’ve ...
Michael,
I have see you all over these forums treating people like they are stupid. all you have to do is google r8000p firmware issues and you will see what the issue is. I'm a network admin with over 30 years in the business. never have I seen the lack of support for a known issue by a company. I too was told that they would only help me AFTER I purchased a support package. What is worse is that mine came with th e.42 release and I trusted the auto update. It updated to .50 and I am now stuck. I get all the netgear emial warning me how unsecure my router is as there is new firmware to address security flaws, but I can not even manually or via TFTP the new firmware. In short it appear that the .50 update locked the router from receiving any firmware updates. You can not even install an older version of firmware, hopeing to skip over the .50 blunder. And I see this across several of the 7000/8000 series router. All stuck from a firmware update that can only be fixed by returning the hardware for replacement... a replacement by the way that is a "refubished" unit. I bought the router for over $300 only to end up with a used model and having to pay for a service contract on top of that. Hell no.
So many people with the same experience. I finally got mine resolved after Netgear sent me a new unit. Lucky for me they didn’t have any refurbs in stock so mine was brand new. The first time around, they sent me a downgrade. It wasn’t even the AC4000/R8000P. I had to go way up the chain to ultimately get it resolved properly and it took several weeks and lots of calls to do so.
They need major work with their support department.
They need major work with their support department.
What I really liked was support portal being down for weeks. keep getting greeted by a page saying "It's not you, its us". gives you that warm fuzzy feeling when support can't even keep their page up and running and it takes weeks for them to fix it...