NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Evilbeefstick
May 19, 2021Aspirant
R8000p slow speed lost connections
I purchased the router in September of last year and have not had any complaints. The past two days I have had a bunch of issues though. I have download speeds up to 1200 mbps from my provider and pre...
michaelkenward
May 21, 2021Guru - Experienced User
Evilbeefstick wrote:
I have download speeds up to 1200 mbps from my provider and previously I would get 700 to 800 download. Now I am receiving 0.46 average download speed, no that is not a typo it is 0.46.
That's really serious and you have a lot of odd things going on there.
Throw this in:
Router will not take an update I have tried via the App, Netgear Genie, and through uploading the file. Everytime is says update failed. On routerlogin.net is says connewction interuped. I am doing this on a pc that is wired in.
and I'd look for something else.
In these circumstances, I'd want to reset everything and reboot the network in the right order.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Before doing that I would check the speed that the modem delivers before it hits the router. Only then will you know what is throttling your connection.
The CM1200 is one of those modems that does Ethernet port aggregation. I'd check that the thing is proper configured for the ISP service and the router.
plemans knows more about cable modems and may have deeper insights.
- plemansMay 21, 2021Guru - Experienced User
If you hardwire, directly into your cm1200, what speeds do you get?
- michaelkenwardMay 21, 2021Guru - Experienced User
plemans wrote:
If you hardwire, directly into your cm1200, what speeds do you get?
This really is the key question.
Get that sorted before moving on to consider anything else.
- EvilbeefstickMay 21, 2021Aspirant
Hardwired into the modem give me 900MBPS or higher on multiple runs on multiple sites.