R8000P stuck on firmware version V1.4.1.50_1.3.10.

I mean the firmware will not update to newer revisions.

I go to the router IP address, it says a firmware update is available, I click on it and it says it has found a new version, I click yes (update), the firmware appears to download and install, router restarts, firmware version is still listed as V1.4.1.50_1.3.10.

I have also tried a "maunal" update, download newer (or older) firmware version, extract it on my hard drive, on the router update screen I direct it to the .chk file and click update, it appears to install, router reboots and reports fimware version V1.4.1.50_1.3.10.

Also tried a factory reset, no success.

Several people on this board have suggested this version of firmware has a bug which prevents it from updating itself....  I am inclined to think they are correct as it matches my experience.

What is most frustrating is I have yet to see any acknowledgment from Netgear that this problem exists.  A good company would respond something like "oh yeah we know about that problem, we are sorry, here is what we are going to do to make it right....."

When I call Netgear I get "Problem?  What problem, everything seems fine, but just in case... you should buy some more phone tech support, then maybe we will tell you what the real problem is..."

I am now an ex Netgear customer.....  phenomenal waste of my time....