R8000P Unable to download GUI language file from Netgear server

I am having the exact same errors and the exact same issues with the same firmware update.  I have tried following the directions that were posted here exactly - it tells me the firmware has been updated successfully and it reboots and the firmware hasn't changed AT ALL.  I factory reset the entire router using the button and reset it up all over again.  Says it is updating the firmware in the process.  Same old version when its done.  I tried manually downloading the firmware and going to advanced settings to manually upgrade it.  It says it is complete - reboots - same old firmware is still installed.  So I found a suggestion to do it in AP mode - I did - and the same thing happened and didn't do upgrade it.  I have done these steps from my Samsung Note 10, from my laptop, and from my Toshiba All In One Desktop.  Same results.  Just now I decided to try from a third desktop, my son's gaming set up.  Something different happened when I tried this time - I got the same error that someone else on this thread mentioned saying that the GUI language update could not be downloaded from the Netgear server.  I bought this router and put out the $350 so that I wouldn't have stupid issues like this. This is very very frustrating.  This router cost way too much money for it to be having these problems and receiving no response as to what to do about it.    I want my money back but of course no one will do that either.