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Forum Discussion
Solved
R8000P with ISP Static IP
Greetings! I am struggling to get my router working on my home network. I am trying to connect to an Arris modem and my ISP has given me a static IP. I currently use an old Apple Airport Ext...
Looks like it is solved.
I reset the router and let the "genie" do the setup. It saw the static IP and prompted me for the IP, subnet, gateway, and DNS. Once entered it sprang to life.
Thanks to everyone who chimed it!!!
> R8000P [...]
Firmware version?
> [...] an Arris modem [...]
Has your "an Arris modem" a model number?
> [...] my ISP [...]
Which is?
> [...] has given me a static IP.
Ok. Did they tell you that you need to configure your router with
static IP parameters, or can you still use DHCP for the router's
WAN/Internet interface?
> I currently use an old Apple Airport Extreme, which works, [...]
How is _it_ configured?
> [...] I enlisted Netgear's help desk, [...]
Did you contact your (unspecified) ISP? Cable-TV providers can be
fussy about (or fearful of) different (or multiple) devices connecting
to your cable. You may need to provide a MAC address to your ISP.
> [...] The setup for Static IP on the router matches the setup used on
> the computer (to the best of my understanding), [...]
The non-psychics in your audience can't see any of that "setup".
> [...] but the router refuses to connect to the internet.
Or the ISP refuses to allow your new router to connect to its
network.
I should add, can you suggest what questions I should be asking my ISP?
I know that understanding the questions is at least 50% of the battle. If I know what I should be asking I can at least try researching them to better understand.
Thanks everyone!