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Forum Discussion
TonyRowlson
Feb 06, 2019Aspirant
R8300 - Desktop WiFi Constantly Disconnects w/ "The default gateway is not available"
First post and I'm going absolutely insane trying to figure this one out. I've currently got an R8300 Nighthawk X8 AC5000 Smart WiFi Router. All my other devices 2.4 or 5 GHz maintain a steady wirele...
- Feb 11, 2019
So I wanted to follow-up. I had continued researching and troubleshooting. Update drivers/chipsets, etc but still no luck. However, I came across something the other day that I believe may have done the trick oddly enough and I wanted to post it here in case someone else runs into a similar issue as it may solve a headache for them.
I went into Device Manager under Network adapters and clicked on "Update Driver Software..." but instead of searching automatically for the driver, I clicked "Browse my computer for driver software" and then clicked "Let me pick from a list of available drivers on my computer". I de-selected "Show compatible hardware", I selected "Intel" for the Manufacturer and selected the "Intel(R) Dual Band Wireless-AC 7260 (Microsoft)" instead of the (Intel) one. So far it's been 48 hours without any disconnects. So the Driver Date is now 22-Feb-2015, Driver Version 17.15.0.15, Provided by Microsoft and Digital Signer: Microsoft Windows. Funny how rolling it back to the original install didn't work but the end-state solution still involved rolling back to an older driver provided by someone other than the manufacturer.
michaelkenward
Feb 06, 2019Guru - Experienced User
TonyRowlson wrote:
First post and I'm going absolutely insane trying to figure this one out. I've currently got an R8300 Nighthawk X8 AC5000 Smart WiFi Router. All my other devices 2.4 or 5 GHz maintain a steady wireless connection and my desktop appears to be the only one affected by this.
This sound suspiciously like a Windows issue. That everything else works suggests that your router is doing what it is supposed to do, churning out usable wifi.
I assume that you are using a wifi connection to get the PC to connect. Do you have an option to try a wired connection?
One of the regular issues that comes up here is that Windows sees new networks as suspicious and regards them as "Public". Making it "Private" can unblock the access.
In Network & Internet settings you should see Network status. If you go to Change Connection Properties this should be Private.