Forum Discussion

Aspirant

Aug 19, 2022

R8500 — NIGHTHAWK X8 AC5300 SMART WIFI ROUTER UPDATE WON'T LOAD

Trying to update from v1.0.2.122 - Android App shows v.1.02.160 is available but update doesn't work - failure message with no code - just offer to try again later.

FURRYe38

Guru - Experienced User

Aug 19, 2022

Try the manual FW update as suggested here:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R8500-Firmware-Version-1-0-2-160-Released/m-p/2248334/highlight/true#M219738

Seen problems with updating FW using the NH app...not really recommended.

Gimli8892

Aspirant

Aug 19, 2022

Not helpful. The login link takes me into the netgear website to my account. Once there, I seem to be going in circles on the website.

You would think they would have a link to simply download the update.

FURRYe38
Guru - Experienced User
Aug 19, 2022
Are you selecting the DOWNLOAD LINK seen in that thread? That will take you here:

Download Link: https://www.netgear.com/support/product/R8500.aspx#download
- Gimli8892
  Aspirant
  Aug 19, 2022
  I appreciate your trying to help ...
  Yes - I have multiple files from that download - one is a google link which takes me back to the page and the other is a .chk file (Recoverable File Fragments) which is not an executable file.
  There are no instructions as to what to do with that file.
  - FURRYe38
    Guru - Experienced User
    Aug 19, 2022
    Do not attempt to run that .chk file.
    
    Use a web browser and PC and log into the routers web page and send that .chk file using the router web page:
    
    https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router