NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R8500 fails to connect
For some months now, the router fails to connect to websites and displays messages like "Hmmm… can't reach this page www.website.com took too long to respond". Usually if I click refresh the websit...
What modem/gateway is it connected to?
The R8500 connects via ethernet to the ISP's router (called a Centro Business 2), which is in PPPoE passthrough mode.
The ISP's router connects directly to the fibre optic cable that goes to the outside world.
The R8500 handles the internet connection (user ID, password etc.).
the centro might be in passthrough mode but I've seen that mode not function properly before.
have you tried running it in router mode and putting the R8500 in access point mode?
Thanks, I will switch it over and try it for a few hours to see if it is different.
It has been in PPPoE mode for some years without problems and the problem started some months ago.
Presumably I can keep the R8500 as DHCP server and have the Centro doing as little as possible.
If you have the centra in router mode and the R8500 with dhcp, you're still in a double nat.