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Forum Discussion

ificator's avatar
ificator
Aspirant
Oct 25, 2016
Solved

R8500 Instability

I'm seeing a few different issues that are making the X8500 the most unstable router I've ever owner. In no particular order: 1. The 2.4 GHz channel disappears - I need to unplug the router from the...
Hardware
Troubleshooting
  • ificator's avatar
    ificator
    Nov 06, 2016

    I returned the router to Amazon and got an R7800 instead - it has a Qualcomm chipset instead of the Broadcomm BCM4366 and has thus far been rock solid since I first turned it on. Night and day difference.

aalexandrebeta's avatar
aalexandrebeta
Master
Oct 25, 2016

Previous FW was better and more stable!

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 25, 2016

ificator Sounds like you have a hardware problem. Get it replaced. 

  • Retired_Member's avatar
    Retired_Member
    Oct 25, 2016

    I'm on my 2nd r8500 in 3 weeks.

     

    Return for full refund while you still can.

     

    It's FW which one would think a year would be enough time to work out the bugs.

     

     

    • aalexandrebeta's avatar
      aalexandrebeta
      Master
      Oct 26, 2016

      2 units in 3 weeks really bad luck!!