NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ificator's avatar
ificator
Aspirant
Oct 25, 2016
Solved

R8500 Instability

I'm seeing a few different issues that are making the X8500 the most unstable router I've ever owner. In no particular order: 1. The 2.4 GHz channel disappears - I need to unplug the router from the...
Hardware
Troubleshooting
  • ificator's avatar
    ificator
    Nov 06, 2016

    I returned the router to Amazon and got an R7800 instead - it has a Qualcomm chipset instead of the Broadcomm BCM4366 and has thus far been rock solid since I first turned it on. Night and day difference.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 25, 2016

ificator Sounds like you have a hardware problem. Get it replaced. 

Retired_Member's avatar
Retired_Member
Oct 25, 2016

I'm on my 2nd r8500 in 3 weeks.

 

Return for full refund while you still can.

 

It's FW which one would think a year would be enough time to work out the bugs.

 

 

  • aalexandrebeta's avatar
    aalexandrebeta
    Master
    Oct 26, 2016

    2 units in 3 weeks really bad luck!!