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Forum Discussion

ificator's avatar
ificator
Aspirant
Oct 25, 2016
Solved

R8500 Instability

I'm seeing a few different issues that are making the X8500 the most unstable router I've ever owner. In no particular order: 1. The 2.4 GHz channel disappears - I need to unplug the router from the...
Hardware
Troubleshooting
  • ificator's avatar
    ificator
    Nov 06, 2016

    I returned the router to Amazon and got an R7800 instead - it has a Qualcomm chipset instead of the Broadcomm BCM4366 and has thus far been rock solid since I first turned it on. Night and day difference.

ificator's avatar
ificator
Aspirant
Oct 29, 2016

Annnd it's back to being crap. The 2.4GHz channel has ridiculous packet loss, and I'm lucky to get ~2Mbps (both 5GHz channel get 50Mbps just fine). Nothing changed with the configuration since it was working "well", and there's not any change in neighbour channel usage. If the 2.4GHz channel doesn't work reliably this router is of no use to me.

 

Has any one tried an open source firmware alternative like DD-WRT? It seems like that would be my only hope.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 31, 2016

ificator Kindly contact support. 

  • ificator's avatar
    ificator
    Aspirant
    Nov 06, 2016

    I returned the router to Amazon and got an R7800 instead - it has a Qualcomm chipset instead of the Broadcomm BCM4366 and has thus far been rock solid since I first turned it on. Night and day difference.