NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DirtyWilly
Aug 20, 2021Star
R8500 Latest Firmware Version V1.0.2.154 Broke DNS!
Hello, the latest firmware version V1.0.2.154 for the R8500 router appears to have broken DNS! I have to refresh pages multiple times to get them to load. Attached is the most common error. DNS_PR...
plemans
Aug 20, 2021Guru - Experienced User
You can downgrade the firmware to the prior version.
Simply download the older version, extract it, then follow the manual firmware update process and use the older firmware.
then just disable auto-updates
- DirtyWillyAug 20, 2021Star
Thanks, I might need to do this. Unfortunately, the biggest reason for upgrading was .144 crashed! Never had this router crash, figured it was a problem with the firmware and updated to .154.
- plemansAug 20, 2021Guru - Experienced User
"crashed" doesn't tell us a whole lot.
What actually happened?
sometimes a simple factory reset can clear out bad settings/issues that might cause a "crash".
I'd try the downgrade, factory reset, and reinstall. See how it goes.
- DirtyWillyAug 20, 2021Star
I was using my PC in the evening when all of the devices in the house stopped working. All of the usual lights on the router were solid on, I don't recall any activity lights blinking, however, I couldn't reach the router through IP address. I had to power off the router using the power button, and once it started back up all of the devices in the house resumed. This is the first time it has halted in the four years I owned it. Since I upraded to firmware .144 within the past 6 months, I decided to check for a newer release in case that was the cause. Since .154 was available I upraded and the DNS issue started. Seems obvious now after checking the posts on here that this is clearly something with .154. There should be no need to perform a factory reset as I didn't change anything other than firmware, but I'm hoping Netgear has a solution for this. Thanks.