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R8500 Nighthawk with Firmware V1.0.2.158 fails sending notification e-mail
My Nighthawk R8500 with firmware V1.0.2.158 has been configured to send notification e-mails, but it fails sending the mails. Log-entry: "[email failed] Bad sequence of commands, Saturday, May 14,2...
What Browser are you using?
What email services are you using?
How is the email server on the router configured? Auto or Specific port?
Was a factory reset and setup from scratch performed after the FW was updated?
"Already check for newer firmware which fixes the problem - but no update available." <No sure what this means here.
Thanks for taking your time to look into this problem.
What browser do I use? => I'm using Microsoft Edge, today it's Version 101.0.1210.39, but sometimes I'm using Google Chrome.
What email service do I use? => It's ionos.de, very common in Germany
How is the email client on the router configured?
- 2 Destination Mail-addresses (our mailbox for IT-services and additionally my personal mailbox)
- the appropriate SMTP server (smtp.ionos.de)
- Specific Port 587 (as required by the mail-server, not Auto-detect, though Auto-detect found this port too)
- Mail server requires authentication
- username and password as defined for the mail-account on the mail-server (a specific mail-account for the Nighthawk)
Was a factory reset and setup from scratch performed after the FW was updated? => Yes, in fact, because a firmware-update was not possible without a factory reset
"Already check for newer firmware which fixes the problem - but no update available." <No sure what this means here => I've checked whether the installed firmware is the latest version and verified that no newer version is available yet.
Ok, I set my R8500 up with email. Will see if this works.
v.158 is most current as it was only released a couple of months ago:
JoergA22 wrote:
What email service do I use? => It's ionos.de, very common in Germany
Not all email services play nicely with Netgear's email process.
Sometimes people use something like GMail or Outlook for the outgoing SMTP. They are free.
The destination of the email isn't affected.
I was able to test this on mine. I'm getting the following with using Gmail:
[email failed] internet connection is dropped, Monday, May 23,2022 17:01:10
Not sure what the internet connection is dropped means. R8500 seems ok otherwise.
I have this same email config running on my RAX50 and it's working.
